Document Pull Help

This document gives the solutions to some common questions and problems with Document Pull.

Document Viewers

If you are having trouble viewing the document, it may be because you do not have an appropriate reader installed on your PC. The following table lists some of the most popular document formats and the readers that can be used to view them.

Document Type Extension(s) Viewer(s)
Adobe® Portable Document Format .pdf Adobe Acrobat Reader
Microsoft® Word
Microsoft Excel
Microsoft PowerPoint 		.doc
.csv, .xls
.ppt 		Viewers for the Microsoft Office Applications can be downloaded from the Microsoft Web Site
Compressed files .zip, .sit, .uu, .hqx, .gzip Aladdin Expander™
Graphics files .bmp, .pcx, .png, .tiff, .tif, .ico, .wmf, .pbm, .ppm, etc. Many image types can be displayed directly by your browser. For other types, try Irfan View32 or XNview

Plugin Problems

Web browsers support the concept of a plugin, in which documents of certain types can be displayed directly in the browser, without starting a separate application. Some common document types that can be displayed by plugins are Adobe Acrobat (PDF) files and Shockwave movies.

However, there are times when the browser and plugin have an interaction which keeps the document from being displayed properly. If your document appears to download but is not displayed, you can click on the link that has been provided to allow you to save the document directly. Alternatively, you can change the way your browser is configured so it no longer tries to use the plugin.

The following are some specific examples of plugin problems.

Internet Explorer and Adobe Acrobat

When using the Adobe Acrobat plugin with Internet Explorer, certain PDF files may not be displayed in the browser; the document appears to be blank. To see these documents, download the document to your PC and view it using the standalone Adobe Acrobat Reader application. If you have Internet Explorer 5.0, you may also want to permanently fix the problem by upgrading to Internet Explorer 5.01 or higher.

Changing Your Browser's Behavior

 Your browser determines what to do with particular documents based on the type or extension of the document and the configuration of your browser and/or computer.

To change the way your browser handles a type of document, please follow the appropriate set of instructions, as follows:

Netscape 4.x

  1. Choose Edit->Preferences... from the menu bar.
  2. You will see a list of categories on the left side of the dialog box that is displayed. Click the "+" next to "Navigator" so that the submenus are displayed.
  3. Click Applications.
  4. In the file type description list, find and select the type of file for which you would like to change the browser's behavior.
  5. Click the Edit... button
  6. The Edit Type dialog box allows you to indicate whether files of this type should be saved to disk, handled internally by the browser, or opened by an external program. There is also an option to tell the browser to prompt you before opening the file. Choose the appropriate settings and click OK
  7. Click OK in the Preferences dialog.

Internet Explorer 4.x and 5.x

The file type information used by Internet Explorer is obtained from the Windows configuration, and is not part of the browser configuration. To change this configuration, do the following:
  1. On your Windows desktop, double-click on (open) "My Computer".
  2. Choose View->Options... from the menu bar
  3. Click on the tab labeled File Types
  4. Select the file type you wish to modify and click Edit...
  5. Check or uncheck the checkbox marked "Confirm open after download".
  6. Click OK to close the Edit File Type dialog.
  7. When you have completed your changes click OK to close the Options dialog.

For additional help

If you need additional assistance, please email >Customer Service or call .